Jackery

Jackery is a portable power company founded in 2012 that makes battery power stations, solar panels and home backup units for ordinary households¹. In the UK it sells through its own website, uk.jackery.com, with UK 230V sockets on its power stations, free delivery and a warranty of up to 5 years¹. Its range runs from a small 240-watt-hour unit for charging phones and a light, to expandable stations that can run a fridge through a power cut and be topped up from solar panels².

For a UK household preparing for power cuts, the key facts are these: every Jackery power station charges from the mains, a car socket or SolarSaga solar panels³; the batteries produce zero emissions, so unlike a petrol generator they are safe to use indoors⁴; and the maker advises choosing a station with a higher output than the appliance you want to run requires, for stable operation⁵. This page sets out what each range does, how the warranty works, how to get support, and how to buy safely.

What Jackery makes for UK households

Jackery's product range falls into three groups that matter for household preparedness: portable power stations (the Explorer range), solar panels (the SolarSaga range), and bundles of the two sold together as "solar generators". A portable power station is, in the maker's own words, "a battery-powered inverter generator that features AC outlet, DC carport, and USB charging ports"². It stores mains electricity in a battery and releases it through normal sockets and USB ports when the mains supply fails.

The maker states that its solar generators have zero emissions, which makes them suitable for indoor and outdoor use⁴. That is the practical difference from a petrol generator for a household: a battery station can sit in the hallway or under the stairs and run an extension lead to the fridge during a power cut, with none of the carbon monoxide risk that comes with fuel-burning machines. For what a power cut involves and how to get through one, see our guide to power cuts and our wider guide to backup power at home.

Solar panels are the second half of the system. Jackery states its SolarSaga panels are made of monocrystalline solar cells with a solar conversion efficiency of 25%⁸, and that they are lightweight, foldable and easy to set up, paired with a power station to store energy⁶. Two limits are worth knowing before you rely on them: solar panels do not generate electricity at night⁶, and the maker's own UK product pages acknowledge the panels are not waterproof, which matters in British weather⁸. Plan panel use around daylight and be ready to bring them in or shelter them.

For home backup specifically, Jackery also markets its products for running essential appliances during outages. Its guidance describes a mid-range solar generator as "perfect for powering essential home appliances like refrigerators, lights, and communication devices during short to medium power outages"⁹, and its home generator pages describe an intelligent battery management system providing 12 layers of protection to connected devices⁴. If you are starting from scratch, our getting started page and emergency kit guide set out the full picture of which kit matters first.

Explorer series portable power stations

The Explorer series is Jackery's core range of portable power stations. At the small end, the Explorer 240 v2 is a compact unit with 1 AC outlet, 1 USB-A port and 1 USB-C port, plus a car port, an LED light and an LCD screen⁸. This is the sort of unit that keeps phones, a torch, a radio and a laptop going through an evening power cut. It is the entry point for a household that wants backup for communication and lighting rather than for appliances, and it pairs with our guides on emergency lighting and staying informed.

The Explorer 1000 sits in the middle of the standard range. It carries 2 USB-C ports, 1 USB-A port and 1 Quick Charge 3.0 port, with a USB-A output of 5V, 2.4A, and comes in the box with an AC cable, a car charger cable and a SolarSaga Y parallel cable for connecting solar panels¹¹. The maker lists a customer rating of 5.0 from 88 reviews on its product page¹¹. A unit of this size is the one to look at if your priority is a fridge or a fish tank pump through a short outage, alongside the essentials.

The Explorer 2000 v2 is the largest of the standard series sold on the UK site. It has a battery capacity of 2,042 Wh, 2 AC outlets, 1 USB-A port at 18W and 2 USB-C ports at 100W and 30W¹². It is available on uk.jackery.com with free and fast delivery, a 30-day money back policy and a 3+2 years warranty¹². The maker also sells a refurbished Explorer 2000 v2, which comes in the box with the station and an AC charge cable and carries a 6-month warranty rather than the full term¹⁴.

One point of care applies across the range: the maker's own buying guide advises choosing a power station with a higher output than your appliance requires, for stable operation⁵. Check the wattage on the appliance label before you buy, and add headroom rather than matching it exactly.

Plus and Pro series portable power stations

Above the standard range sit the Plus and Pro series, which are the models a household would choose for serious outage cover or for living off mains power for days. The Explorer 1000 Plus has a capacity of 1264Wh, a rated output of 2000W, and multiple output options including AC, DC and USB ports¹⁵. Its capacity can be extended to 5 kWh with add-on battery packs¹⁵. The maker's own guidance says that "if you're aiming to connect only a handful of devices, the Jackery 1000 Plus will supply you with ample power"¹⁵. It charges fully in 100 minutes from the mains, which the maker states is its full charge time¹⁵.

The Explorer 2000 Plus is the expandable workhorse of the range. It has a capacity of 2042Wh, a rated output of 3000W, 3 AC outputs with a 20A maximum and a car port at 12V, 10A¹⁶. A single unit supports up to 5 add-on battery packs at a time, expanding capacity to 12 kWh¹⁶. It supports passthrough charging combined with UPS support, which the maker describes as making it "a dependable emergency power solution"¹³: in practice that means the station can sit plugged in between the wall and your appliance, charging itself, and take over instantly if the mains fails.

The Explorer 2000 Plus v2 adds flexible charging from the mains, solar, a 12V car socket and the vehicle's alternator, including AC and solar charging simultaneously¹⁷. Its USB outputs run to 1 USB-C at 140W maximum, 1 USB-C at 30W and 1 USB-A at 18W, with a car port at 12V/10A, and it offers up to 3kV surge protection for sensitive electronics¹⁷. The maker gives a camping example of more than 100 charges of an 8.4Wh camera from one fill¹⁷. The Explorer 2000 Pro, an older model in the range, charges by solar, wall or car charging and comes in the box with AC and car charge cables, two DC7909 to DC8020 adapters and a user manual¹⁸.

At the top of the UK range, the Explorer 3000 v2 offers 3600W output, 7200W peak power and 8 output ports, with 3 UK 230V sockets¹⁹. The maker states a cycle life of 4000+ charge cycles for this model¹³. The Homepower 3000, listed in the maker's buying guide, has a capacity of 3072 Wh⁷. For charging on the move, the maker's DC-DC alternator charger charges a station from a vehicle's alternator and is stated to cover more than 90% of fuel vehicles and even small boats⁷.

For households thinking about longer self-reliance, our self-reliance at home guide covers how off-grid power fits with rainwater and heating plans, and heating and cooking without mains power covers the parts a battery station cannot do.

Warranty: up to 5 years

Jackery's headline warranty offer is up to 5 years free¹. The detail matters, because the term depends on which range you buy and where you buy it. The maker's warranty policy sets out three tiers: most Pro and Plus series carry a 3+2 years extended warranty, standard series carry 2+1 years, and refurbished units carry a 6-month warranty⁶. The buying guide confirms the standard series 2+1 years and the refurbished 6-month terms⁵. In practice, "3+2" means a 3-year warranty plus a 2-year extension, giving 5 years in total, which is how the Solar Generator 2000 Pro is described: a 5-year warranty with an up to 8-year service life, according to a frequency of using twice per week²⁰.

There are conditions to watch. Jackery states plainly on its UK product pages that "we only provide our warranty to customers who purchase from the official Jackery website, Jackery-branded third-party platforms, or local authorized dealers"²¹. That applies to the Explorer 240 v2, the Explorer 1000 v2 and the Explorer 2000 v2 alike⁸. If you buy from a marketplace seller that is not a Jackery-branded platform or authorised dealer, you may have no maker warranty at all.

The extension is not always automatic. For the Explorer 2000 Plus v2, if you purchased from Amazon or a Jackery-authorised dealer, you must fill in the form at the maker's warranty-return page to register the extended warranty¹⁷. For Amazon orders of the Explorer 2000 Plus, the maker says to register the item on the official website at its extend-warranty address to get the extra 2-year warranty²³. For the Explorer 2000 v2, the maker directs buyers to fill out the form at support.jackery.com/extend-warranty and submit the request²¹. The Battery Pack 1000 Plus is more generous: its 3-year warranty plus 2-year extension is applied automatically if purchased from the official website²⁴.

Returns run alongside the warranty. Jackery offers a 30-day money back policy on its UK products, including the Explorer 2000 v2, the Solar Generator 500 and the DC-DC alternator charger¹². For returns and exchanges on orders placed on the official website, the maker directs customers to contact its customer service at hello@jackery.com first⁵.

Support and how to contact Jackery

Jackery publishes two contact addresses, and which one you need depends on what you are asking. For questions about UK products and orders, the maker's UK pages give the address hello.eu@jackery.com: "please contact Jackery UK: hello.eu@jackery.com"¹⁷. The same address appears on the Solar Generator 500 page, which invites customers to "contact us through this email address: hello.eu@jackery.com"²⁵. For returns, exchanges and after-sales issues on orders placed on the official website, the buying guide and the Solar Generator 300D page direct customers to hello@jackery.com⁵.

Support also covers physical items. If the charging cable or car charging cable for an Explorer 2000 Pro is lost, the maker asks customers to contact hello.eu@jackery.com, where it states it will happily reissue one for free²⁰. That is worth knowing, because a power station without its charge cable is of limited use, and the maker's own pages treat replacement as a service matter rather than a new purchase.

The maker publishes two contact addresses for UK customers: hello.eu@jackery.com for UK questions, including help choosing a suitable model, and hello@jackery.com for returns and after-sales issues on orders placed on the official website⁶. Availability of some accessories fluctuates: the 12V car battery charging cable with clamps was listed as "Notify Me When Available for Sale" at the time of checking²⁶, as was the power input/output cable²⁷, and the Battery Pack 1000 Plus was listed as sold out²⁴. If an accessory you need is out of stock, the notify-me option on the product page is the maker's own route to hear when it returns.

Buying from Jackery in the UK

Jackery sells in the UK through uk.jackery.com, with free and fast delivery for UK customers and a buy-now-pay-later option¹. Its solar generator pages confirm free shipping³. For accessories, the maker states shipping of 2 to 5 business days for the DC-DC alternator charger, the Battery Pack 1000 Plus and the power input/output cable⁷, and 2 to 3 business days for the 12V car battery charging cable²⁶. Larger units arrive differently: the Explorer 3000 v2 weighs over 30kg including packaging, so the maker states it is delivered by lorry via pallet delivery, rather than by courier, to kerbside or ground floor only¹⁹. If you live upstairs or have no one to help move a heavy unit, plan for that before ordering the largest models.

Where you buy from matters for both the warranty and safety. Electrical Safety First, the UK electrical safety charity, recommends "buying electrical goods from a retailer that you trust, either direct from the manufacturer's website or a trusted high street name"²⁸. That aligns with Jackery's own warranty condition, which limits cover to purchases from the official website, Jackery-branded third-party platforms or authorised dealers²¹. The charity also advises that if you have purchased a product from a supposed UK retailer, you should check the appliance has a three-pin UK plug or charger²⁹. Jackery's UK-sold stations come with UK 230V sockets², so a unit arriving with a foreign plug is a warning sign that it may not be UK stock.

Carbon certifications from TÜV

Jackery's product pages list a set of third-party certifications for its stations. The Explorer 2000 v2 is described as "Certified by FCC, SGS, and TÜV, ensuring outstanding reliability, safety, and performance"³⁰. The Explorer 3000 v2 and the Explorer 2000 Plus carry a broader list: IEC, UKCA, FCC, SGS, UL and TÜV¹⁹. UKCA is the UK's own conformity marking, which is the one to look for on electrical goods sold into the UK market. The SolarSaga 200W panel is listed with TÜV Class II certification for consumer grade PV products under IEC TS 63163, described by the maker as durable for 4000 folds, lighter and impact-resistant²³. Accessories carry their own marks: the 12V car battery charging cable is UL certified²⁶, and the power input/output cable's wire carries UL2517 certification²⁷.

The maker also makes a carbon claim for the Explorer 2000 v2: a saving of 175.9kg of carbon emissions over 10 years³⁰. That figure is the maker's own, based on its stated 10-year horizon, and it reflects the substitution of battery power for fuel-burning generation over that period rather than any measurement of an individual household's use.

Alongside the certifications, the maker describes the safety architecture inside its stations. The Explorer 1000 v2 and Explorer 2000 v2 use ChargeShield 2.0 battery technology with 62 layers of protection, featuring 12 protective algorithms and 4 layers of physical safety²². The maker's home generator pages describe an intelligent BMS system providing 12 layers of protection to charging devices, with up to 9 temperature sensors and a 30% dissipation efficiency rate⁴. The HomePower 1000 v2 adds built-in lightning protection and 3kV surge resistance, which the maker describes as protection for a PC and fridge³¹. These are the maker's own descriptions of its own products; the third-party certifications above are the independent check on them.

Who Jackery is: in-house manufacturing and 7 million+ units sold

Jackery was founded in 2012 and states that it has focused on advancing portable battery technology since then¹. The maker describes developing practical and reliable energy solutions since 2012, with in-house manufacturing and 7*24H ongoing support¹. Its homepage states the company has been recognised by more than 200 media outlets globally¹, and lists a verified customer rating of 4.88 stars from 2257 reviews¹.

For a household deciding whether to trust the brand with emergency power, the points that bear on the decision are these: the products are sold in the UK with UK sockets and UK delivery²; the warranty terms are published and tiered by range⁶; the stations carry third-party certifications including UKCA on the larger models¹⁹; and the maker publishes contact addresses and a free cable replacement service for lost charging cables²⁰. The maker states its solar generators are long-lasting for 10 years with daily use³², though as with any battery, lifespan depends on how often it is cycled, and the 8-year service life quoted for the Solar Generator 2000 Pro is explicitly tied to a frequency of using twice per week²⁰.

If you are weighing where backup power sits in your overall preparations, start with our getting started guide, then read backup power at home for how these units compare with other options, and power cuts for what to do when the supply actually fails.