Ring recalls Fast Charge Jump Starter 360 after short-circuit fault identified

Ring Automotive recalled the Ring Fast Charge Jump Starter 360 (model RPPL360) with immediate effect in March 2023 after identifying a technical fault where the product could short-circuit and cause overheating¹. In February 2024 the company recalled the Ring Fast Charge Jump Starter 260 (RPPL260) as well, after receiving one report globally of an incident with that model¹.

At the time of the 2023 recall there were no reported incidents with the RPPL260, and Ring says that although the two designs are similar, "there are notable differences like battery size and power rating"¹. The RPPL260 was removed from sale as a precaution when the RPPL360 was recalled¹. Ring states that only these two models shared the same internal design, and that no other products or jump starters are being recalled¹. The company puts the chance of a product defect at "less than 0.1%"¹.

Ring advises consumers who bought either product from its retailers and distributors to stop using it immediately and store it outside, protected from water and rain¹. It then sets out a refund process: contact the retailer or distributor where the jump starter was purchased, who can offer a full refund and will ask for contact details and permission to share them with Ring; Ring then issues a safe transportation bag for the RPPL260 or RPPL360¹. For a product bought in a store, the notice says to take it back to that store in the bag, or dispose of it at a public waste collection site for lithium battery waste and send a photograph of the disposed product to the retailer or distributor¹. For a product bought online, it says to take it in the bag to a public waste collection site for lithium battery waste, photograph it and send the picture back¹. The retailer or distributor then issues the refund, and Ring arranges collection of returned stock¹.

Ring Customer Services can be contacted on 0113 213 7389 or at ordering@ringautomotive.com, Monday to Friday 8am to 5pm excluding bank holidays¹.

Why it matters for households

The recall covers two portable jump starters sold in the UK through retailers and distributors, of the kind households keep for a flat car battery. Ring's notice says the affected units can short-circuit and overheat, and its advice is to stop using the product immediately and store it outside, protected from water and rain, while a refund is arranged¹. The refund route runs through the retailer or distributor rather than Ring directly, and disposal must use the safe transportation bag Ring issues, at a site that takes lithium battery waste¹. Ring says no other Ring jump starter models are affected because they have different internal designs¹. Households wanting to check whether an electrical product has been recalled can use our guide to checking electrical product recalls, and our page on Ring Automotive sets out the maker's other UK product notices. Our guide to portable jump starters explains what these devices do.

What happens next

The notice does not give a closing date for either recall. Ring says it will make arrangements to collect any returned stock, and that refunds are issued by the retailer or distributor once the disposal photograph has been sent¹.