National Grid Electricity Distribution reported on Sunday 25 October 2025 that its engineers had restored power to 171,129 properties across its network following Storm Austen and Storm Boelo. In an update posted at 7pm, the company said the vast majority of customers affected by Storm Austen were back on supply, and that teams were continuing work on the remaining faults from both storms.
The operator said that since Storm Boelo's arrival some customers had experienced additional power cuts, and that its teams were responding to those incidents while continuing to reconnect the small number of customers still affected by Storm Austen1. It said teams were working around the clock to restore everyone as quickly and safely as possible, that its control centre continues to operate 24/7, and that customer contact teams remain available around the clock1.
Amy Webb, Chief Operating Officer at National Grid Electricity Distribution, said:
"The vast majority of customers affected by Storm Austen are now back on supply. For those who are still waiting, we have teams working on the remaining faults and we'll keep going until everyone is reconnected."
The company said its estimated restoration times show when the last person in an area will have power back, and that most customers will be reconnected before that time. It warned that times might change if engineers face unexpected challenges getting to a fault1. It also directed customers to a list of warm spaces open in their area1.
Why it matters for households
The update covers households on National Grid Electricity Distribution's network who lost power in either storm. The company says a small number of customers affected by Storm Austen are still waiting, and that Storm Boelo has caused further cuts for some customers since it arrived1.
National Grid advises households to keep the free electricity emergency number handy and to call 105 to report a power cut, 24 hours a day, or to use its Power Tracker online1. It says people who are hard of hearing or deaf can dial 18001 before each number and a Text Relay Operator will join the call1. General enquiries can be made on 0800 096 3080, Monday to Friday, 8am to 5pm1.
The company advises households to have a torch and a fully charged mobile phone ready, to keep an external battery pack available to recharge devices, and says a wind-up, solar or battery-powered radio will help people stay updated. It also advises protecting sensitive equipment with a surge protector and keeping non-perishable food on hand1. It asks people to monitor weather forecasts and check whether neighbours, especially those who are vulnerable, need help1.
National Grid describes the Priority Services Register as a free service providing tailored support to vulnerable customers, and says it has a team dedicated to ensuring those on the register are taken care of during this storm event1. It also says the Red Cross will be there to help in cases of injury or threat of injury caused by the storm or by power cuts1. Further detail on the register is set out in the guide to the Priority Services Register, and on restoration times in how long until the electricity comes back.
What happens next
National Grid says teams remain on the ground carrying out the remaining repairs and reconnecting customers affected by the final faults, and that its control centre continues to operate 24/71. It says customers can follow progress on its live Power Tracker and power cut map, and can sign up for severe weather updates covering weather conditions, areas affected, the number of customers off supply and the steps being taken to restore power1. No date has been given for when the last remaining customers will be reconnected.
Households can read more on storms and the electricity network and on why the electricity goes off.
Sources (1)
- National Grid - Storm Information Page, powercuts.nationalgrid.co.uk
Storms and the Electricity Grid
How Long Until Power Returns
