1 March 2024
Network operator charter agreed
A charter for network operators including Openreach and City Fibre was agreed in March 2024, committing them to 12 months' notice before analogue voice services end and to checks on telecare devices.
People news
We cover news from public bodies and utility companies for UK households on power cuts, weather, water, health, safety and security. Each report includes the date and sources, with links to our guides.
March 2024
January 2024
9 January 2024
Power Protect trial begins for customers reliant on medical equipment
UK Power Networks has begun Power Protect, a trial loaning free battery packs to registered customers who rely on medical equipment, in London, Maidstone, Canterbury and Bury St Edmunds.
November 2023
15 November 2023
Community flood plan guidance updated
The Environment Agency updated its community flood plan guidance on GOV.UK on 15 November 2023, setting out what community plans should cover before, during and after a flood in England.
9 November 2023
BHF launches free Community Defibrillator Fund offering 220 defibrillators
The British Heart Foundation has opened applications for 220 free defibrillator packages for UK communities, funded with support from Royal Mail and aimed at areas with high deprivation and limited…
March 2023
1 March 2023
Volunteering Wales platform to launch with emergency volunteer bank
A new Volunteering Wales platform, due to launch in March 2023, will let volunteers join a bank of emergency volunteers and let organisations register their emergency response capability.
February 2023
7 February 2023
SSEN contacts over 130,000 Priority Services Register customers during Storm Otto
SSEN contacted more than 130,000 Priority Services Register customers and called the most vulnerable as Storm Otto left around 16,000 properties without power, mainly in Aberdeenshire.
October 2022
27 October 2022
Deaf paramedic urges BSL users to download new 999 BSL video calling app
London Ambulance Service has publicised the 999 BSL app, which connects deaf and speech-impaired callers to a British Sign Language interpreter by video for emergency calls to all services.
July 2022
15 July 2022
Push launched to pass 50,000 defibrillators on The Circuit database
Ambulance services and charities are urging defibrillator guardians to register their devices on the national database The Circuit, aiming to pass 50,000 mapped devices and reach around 70,000 by the…
February 2022
18 February 2022
Storm Eunice forecast to bring 100mph winds to the UK
Cats Protection has warned cat owners to keep their pets indoors and prepare supplies ahead of Storm Eunice, which forecasters expect to bring winds of up to 100mph to the UK on Friday.