Northern Powergrid announced on 8 December 2024 that customers who have been without power for more than 24 hours as a result of Storm Darragh are being offered a £150 contribution towards overnight accommodation, with further financial support where appropriate1.
The network operator said reasonable costs of up to £30 per household will also be payable to customers after the first 24 hours off supply, for discretionary items including food1. Receipts must be provided for hotel accommodation, or reimbursement will not be processed, and claims with receipts and details are to be sent to cus.serv@northernpowergrid.com1.
"For customers who have been without power for more than 24-hours as a result of Storm Darragh, we are offering a £150 contribution to overnight accommodation and further financial support where appropriate"
The announcement sets out the amounts and the claims process but does not state how many customers were off supply, which areas were affected, or how long the support will remain open. Those details have not been reported in the notice1.
| Support | Amount | Conditions |
|---|---|---|
| Overnight accommodation contribution | £150 | Customer off supply more than 24 hours as a result of Storm Darragh1 |
| Reasonable costs | Up to £30 per household | Payable after the first 24 hours off supply; discretionary items including food1 |
| Claims | Receipts required | Receipts and claim details sent to cus.serv@northernpowergrid.com; reimbursement not processed without receipts for hotel accommodation1 |
Why it matters for households
The support applies to Northern Powergrid customers who lost power for more than 24 hours because of Storm Darragh, and it is dated to 8 December 20241. For affected households, the contribution reduces the cost of finding somewhere to stay overnight while supply is restored, and the separate allowance covers reasonable discretionary costs such as food after the first day off supply1. The operator's stated condition is that receipts for hotel accommodation must be provided or reimbursement will not be processed, and claims are handled by email at the address given1. Households can read more about what network operators offer during long outages in our guide to extra help from network operators during long outages, and about the storm itself in our page on Storm Darragh 2024.
What happens next
No closing date for claims, and no further steps beyond submitting receipts and claim details to Northern Powergrid, have been reported1. Households preparing for future storms can read our guides to storms and the electricity network and to power cuts generally, and our storms and snow section.
Sources (1)
- Storm Darragh accommodation contribution | Northern Powergrid, northernpowergrid.com
Extra Help During Long Outages
Storm Darragh 2024
Storms and the Electricity Grid
