SSEN said days of severe wind warnings ended at noon on 5 October 2025, and that the calmer conditions are allowing its reconnection work after Storm Amy to progress more quickly. In an update published that afternoon, the network operator said power had been restored to more than 71,000 customers, with work continuing to reconnect 17,000 homes1.
As of 3.30pm on Sunday, more than three quarters of those who lost power in the storm had been reconnected. Most of the homes still without power are in the Highlands, where access is difficult, and teams repairing the network in Argyll are facing similar problems, with some communities there also awaiting reconnection. SSEN said some access routes remain blocked by fallen trees and storm debris, hindering access to areas where the network has been damaged1.
The Met Office has provisionally said a new low-pressure record for October was set in Shetland, and a gust of 96mph was recorded on Tiree, SSEN reported. Extra engineering teams arrived from across the country on 5 October, alongside tree cutters, and a helicopter flew from Inverness Airport to inspect damage across the Highlands. SSEN staff and British Red Cross volunteers are carrying out in-person welfare checks on vulnerable customers without power, and meals are being served at several locations for customers awaiting reconnection, with details updated on social media and at ssen.co.uk/stormsupport1.
"Days of severe wind warnings finally ended at noon today, and the arrival of calmer conditions is allowing work to progress more quickly."
Storm Amy has been confirmed as a Category 2 Severe Weather Event under the Guaranteed Standards of Service set by the regulator, Ofgem. SSEN said customers without power for more than 48 hours continuously will receive a Guaranteed Standards payment of £85, plus £45 for each continuous 6-hour period without power thereafter. These payments are issued automatically, without a claim, and letters will be sent separately to the cheques setting out the power cut and the amount1.
Separately, customers without power for more than 12 hours are entitled to £30 per person for every day without power, to cover food and drink, and should keep receipts and claim at ssen.co.uk/stormclaim. Customers on SSEN's Priority Service Register can claim reasonable costs for alternative accommodation if without power for more than 24 hours, and if a power cut is confirmed to have lasted beyond 48 hours, all customers can claim this support in the same way1.
| Support | Eligibility as stated by SSEN1 |
|---|---|
| Food and drink costs, £30 per person per day | Without power for more than 12 hours |
| Alternative accommodation costs | Priority Service Register customers without power for more than 24 hours; all customers where a power cut is confirmed beyond 48 hours |
| Guaranteed Standards payment, £85 plus £45 per further 6 hours | Without power for more than 48 hours continuously; paid automatically |
Why it matters for households
The ending of the wind warnings marks the point from which reconnection can move faster, but SSEN said the remaining work will take time, with the Highlands and Argyll most affected and access still restricted by fallen trees and debris. Households still off supply are those most likely to qualify for the food and drink reimbursement and, beyond 48 hours, the automatic Guaranteed Standards payment. SSEN encourages customers to save the emergency power cut number 105 and to follow its social media accounts for updates, and says damage to its equipment should be reported on 105 or through its Power Track map, with people staying back and not touching it1. Its Priority Services, which it says are free, give extra help during a power cut1. Households can read more on storms and the electricity network and on council help in severe weather.
What happens next
SSEN said letters will be sent to customers eligible for Guaranteed Standards payments separately to the cheques, advising that payment is on its way and including information about the power cut and how much they are receiving1. No date has been reported for when all remaining customers will be reconnected.
Storms and the Electricity Grid
