4,000 customers still without power in the North East as repairs continue at over 190 sites

Northern Powergrid reported at 2pm on Sunday 26 January 2025 that 4,000 customers across the North East region remained without power following Storm Éowyn, and that its teams were working on repairs at over 190 different sites spread across the region¹. The network operator said a small number of customers would be without power overnight because of the scale of the repairs needed, while it was still on track to restore power to customers affected in the North Yorkshire and Teesside areas that day¹.

The company said further high winds were expected across the country later that evening and were likely to affect its region, and that it would repair damage from that weather once work to restore power to customers affected since Friday evening was complete¹. It said its contact centre was experiencing high call volumes, with longer waiting times than usual, and directed customers to its live power cut map for updates on when power was likely to return¹.

On support for affected households, Northern Powergrid said it was reimbursing overnight accommodation for those who had been without power for over 24 hours, and reimbursing costs for essentials such as hot food¹. It said welfare teams were offering hot drinks, snacks, charging points and answering questions, along with food vans and warm hubs, and that customers who had logged their power cut online or via 105 would receive information on the locations of welfare¹.

Louise Lowes, Director of Customer Services at Northern Powergrid, said the company was "incredibly sorry to all customers who are still without power" and that teams were working hard to reach all the repairs needed as quickly as possible, adding that the online power cut map holds the same information as its contact centre teams¹.

Why it matters for households

For households in the North East, the announcement means some properties will remain without electricity overnight, with restoration times depending on repairs at more than 190 separate sites¹. The company has said the live power cut map carries the same information as its contact centre, which is handling high call volumes¹. Households that have been off supply for more than 24 hours are being offered reimbursement of overnight accommodation and of costs for essentials such as hot food, and welfare points with hot drinks, charging and food vans are being run for those who have logged their cut online or via 105¹. The expected high winds later on 26 January may affect the region and delay work on damage from Storm Éowyn¹. Our guide to how long until the electricity comes back explains how restoration is typically sequenced after storm damage, and storms and the electricity network sets out what happens to overhead lines in high winds.

What happens next

Northern Powergrid said it would work as quickly as possible to repair damage from the further high winds expected later on 26 January, once work to restore power to customers affected since Friday evening was complete¹. It said it would continue to tell customers directly where welfare teams would be that day¹. No further restoration times beyond those given for North Yorkshire and Teesside have been reported¹. Households can follow updates on the company's live power cut map, which it says is updated as more information becomes available¹. Our power cuts household guide covers what to expect during an outage and the power cuts hub collects the related guides.