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Kobe

Kobe is a brand of mains electric heaters sold in the UK, including an oil-filled radiator that was recalled in July 2026 over a fire risk.

Kobe is a brand of mains electric heaters sold in the UK. The product of theirs this site mentions is the Kobe Oil-Filled 9 Fin Radiator, a white oil-filled radiator, made in China and sold from January 2024 onwards by Cromwell Tools Limited1.

That radiator is now the subject of a government product recall, issued on 29 July 2026, because it presents a risk of fire: the plug has a manufacturing defect and may overheat, which could lead to the plug and cable melting or catching fire1. If you own one, the official advice is to stop using it immediately and contact Cromwell by email at hsqeteam@cromwell.co.uk or by phone on 0800 33 88 77 to arrange a refund1.

What Kobe makes for UK households

The Kobe product covered here is a single model: the Oil-Filled 9 Fin Radiator, a white oil-filled electric radiator that plugs into the mains1. It is classed as electrical appliances and equipment, radiators1. The government safety notice states the product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 19941.

What it means in an emergency

A Kobe radiator is a mains heater, so it gives you nothing during a power cut: the moment the supply fails, it stops heating. For a household preparing for power cuts, storms or gas and heating failures, it cannot be part of the plan for staying warm without mains electricity. See the site's guides on heating and cooking without mains power or gas and backup power at home for what does work, and home emergencies for fire safety.

Checking the recall and getting a refund

The recall is listed on the government's product safety pages under PSD case number 2606-0205, with Local Authority Trading Standards as the lead authority1. The batch numbers were removed from the notice at the request of the notifying authority, so treat any heater of this type as potentially affected1. Fire and rescue services advise that product recalls can also be checked on the Electrical Safety First website or the UK government website2. Registering electrical items with the manufacturer is the usual way to hear about safety recalls directly3.

To arrange a refund, contact Cromwell via email at hsqeteam@cromwell.co.uk or call 0800 33 88 771. Do not put the old heater in any household bin: take electrical items to a household waste recycling centre4.

Sources (4)
  1. Product recall: Kobe 2kw Oil-Filled 9 Fin Radiator (2606-0205), Office for Product Safety and Standards, 2026-07-29
  2. E-bikes: stay safe at home, Cheshire Fire and Rescue Service, 2026-09-30
  3. Lithium-ion batteries, Scottish Fire and Rescue Service, 2025-11-27
  4. Electrical fire safety leaflet, Manchester Fire and Rescue Service, 2026

Common questions

How do I know which Kobe heater I have?

The product covered by the recall is the Kobe Oil-Filled 9 Fin Radiator, a white oil-filled radiator sold in the UK from January 2024 onwards. The government safety notice lists the brand as Kobe and the product type as an electrical radiator. If you are unsure, check the label on the heater itself and compare it against the notice on the gov.uk product recalls pages.

How do I check whether my Kobe heater has been recalled?

Check the government's product safety alerts, reports and recalls pages on gov.uk, where the Kobe Oil-Filled 9 Fin Radiator recall is listed under PSD case number 2606-0205. Fire and rescue services also advise checking recalls on the Electrical Safety First website. Note that the batch numbers were removed from the notice at the request of the notifying authority, so treat any heater of this type as potentially affected.

What should I do if I own the recalled Kobe radiator?

The official advice is to stop using it immediately. The plug has a manufacturing defect and may overheat, which could lead to the plug and cable melting or catching fire. Unplug it and contact the seller, Cromwell, by email at hsqeteam@cromwell.co.uk or by phone on 0800 33 88 77 to arrange a refund.

How do I report a safety fault with a Kobe product?

Contact the seller first: for the recalled radiator, Cromwell can be reached at hsqeteam@cromwell.co.uk or on 0800 33 88 77. You can also report unsafe products to your local authority Trading Standards, which is the lead authority for this recall. If a product is smoking, overheating or on fire, get out, stay out and call 999.

Will a Kobe heater work in a power cut?

No. It is a mains electric heater, so it stops working the moment the supply fails. If heating through a power cut matters to your household, plan for alternatives that do not rely on mains electricity, such as layers of clothing, blankets and sleeping bags, and see the site's guides on power cuts and heating without mains power.

How do I dispose of an old Kobe heater safely?

Do not put electrical items in any of your household bins, including recycling bins. Take the heater to a household waste recycling centre as electrical waste. If it is the recalled model, contact Cromwell first, as you may be entitled to a refund rather than disposal.

How do I contact Kobe support?

The recall notice gives the contact route: email Cromwell at hsqeteam@cromwell.co.uk or call 0800 33 88 77 for more information and to arrange a refund. Cromwell Tools Limited is the retailer that sold the product and issued the recall.